Creating the Ultimate Customer Experience

Creating the Ultimate Customer Experience: The Library and Cell Phones!

I am so mad!! What has this world come to that we don’t seem to be able to live without our cell phones for even brief periods of time? I was in the public library the other evening returning a book and borrowing two more. (Yes, despite the Kindle craze and the ability to download a book onto my Smartphone, I still prefer the feel of a good book... [Read more of this review]

Creating the Ultimate Customer Experience: Generational Motivation

Have you ever wondered what it takes to get and keep a staff motivated? We are hearing from more and more clients that it is becoming a challenge to keep individuals interested in their jobs and motivated to achieve high levels of performance. Your customers know which employees are motivated and which aren’t, so from a customer satisfaction perspective,... [Read more of this review]

Creating the Ultimate Customer Experience: Do As I Say…Not As I Do!

I bet some of you can remember the days when we were kids and we “caught” our parents doing something they specifically told us not to do. It might have been using colorful language, smoking cigarettes, or telling a white lie. When we asked them about it, or called them on it, they would say, “Do as I say, not as I do!” But actions... [Read more of this review]

Creating the Ultimate Customer Experience: Enjoying a Little Time Off

Since this post is coming to you during a holiday week, we at Market Viewpoint are enjoying a slower schedule intended to give our staff time to enjoy their families and friends. Abbreviated schedules and vacation time give us the chance to relax and consider how fortunate we are to work with such great customers and enjoy free commerce in the land... [Read more of this review]

Creating the Ultimate Customer Experience: Existing Customers- The Forgotten Bunch

It happened again the other day and it drives me crazy! I bet it drives you crazy too. I saw an ad on TV for a company I do business with. I was thrilled to see them advertising but I was annoyed to see that they were offering new customers a special deal for signing up with them. What they were offering was a wonderful package aimed at showing the... [Read more of this review]

Creating the Ultimate Customer Experience: Heart to Heart

Can we take this opportunity to have a frank discussion about “the customer“? The truth is, not all customers are lovable. Some customers aren’t even likable. So how do we take a group of people that we don’t like very much and turn them into our most loyal followers? It’s not easy but it is possible and if you’re... [Read more of this review]

Creating the Ultimate Customer Experience: Do You Want to be Right or Do You Want to Keep the Customer?

Millions of viewers tune in each weekday to watch the Dr. Phil show. This psychologist and author appeared on nationally syndicated television with his own TV program in 2002, and he continues to bring his own brand of pop psychology into homes across the country each weekday. Known for his witty comments, and amusing ways of expressing his thoughts,... [Read more of this review]

Creating the Ultimate Customer Experience: Why Aren’t You Asking for the Sale?

What is it that stops sales representatives in their tracks when it comes to asking the prospect if they are ready to buy? Here at Market Viewpoint, we see it all the time in the mystery shopping reports we compile for our clients – professional sales agents letting perfectly qualified prospects “escape”.  Now we all know why this... [Read more of this review]

Creating the Ultimate Customer Experience: When I Was a Kid…

It’s happening. I am becoming one of those people who looks back in time with fondness and wishes we still did things certain ways. I’m not saying I’m not open minded and willing to change with the times. No, I’m not saying that at all. What I am saying is that we are losing sight of some of the things that make for strong business... [Read more of this review]

Creating the Ultimate Customer Experience: Cheers to All the Quirky Waitstaff Out There!

Customer experiences and breakfast are not usually two topics that I would logically pair, but I have to share the experience I had at a networking breakfast the other morning with a good friend and colleague of mine. We went through the usual mechanics of emailing each other trying to find a day, place, and time that worked for both of our schedules.... [Read more of this review]

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