“This company seem to only hire people who have the personality to fit in with the organization. Basic talents are necessary for the position, but they really make sure the ‘person’ and not the skill level is the right fit.”
My friend was telling me this about her son who had been in and out of professional jobs for 15 years. Be it the economy, industry or relationship with a manager, he had been unable to find the right fit for a long time.
But this time it seemed right.
There was a time when earning a decent wage and providing benefits such as health care and a pension were motivation enough to keep staff engaged in their jobs. And to stay with the same company for their entire career.
There was a hierarchy in the organization. Everyone knew where they were on the planning chart.
Millennials – the generation born between 1982 and 2000 – are growing within our workforce. This is the generation that grew up with technology. They are educated, self-confident and have an inordinate ability to multi-task.
They like planning charts, but not necessarily hierarchical management.
Brian works in one of the busiest delivery fulfillment centers on the planet.
When asked how things were going during the holiday peak season, he told us, “Great! I bought a bullhorn. I race down the line saying, go, go, go… numbers people, we’ve got numbers to meet. There are kids and grandmas waiting for their presents. Our center does not disappoint anyone! Go, go, go.”
Brian said that the bull horn added a dimension of amusement, and possibly annoyance, for his employees. Bottom line: they got the job done!
During these final two weeks of the year, your business is either winding down with year-end reporting and budgeting, or gearing up for new product launches and planning for the new year.
More likely, you are doing both!
In addition, your staff is distracted by seasonal and personal festivities. Somedays it is just hard to keep employees motivated.
But it’s all got to get done.
Now is not the time to work non-stop to the end.
Time for a new initiative!
Help yourself and your staff with a mandated time out several times a day.
Keeping employees motivated and excited about their work to deliver outstanding experiences for your customer can be overwhelming and exhausting.
You can’t change people who don’t want to be changed. You can, however, motivate those who have innate characteristics to allow them to change and adapt.
Identifying the staff members who can naturally deliver these experiences is key to making your days easier.