http://www.angelamegasko.com Helping You Create the Ultimate Customer Experience Mon, 19 Jul 2010 21:37:29 +0000 hourly 1 http://wordpress.org/?v=abc http://www.angelamegasko.com/creating-the-ultimate-customer-experience-existing-customers-the-forgotten-bunch/comment-page-1/#comment-578 Angela Mon, 19 Jul 2010 21:37:29 +0000 http://www.angelamegasko.com/?p=734#comment-578 Thanks for the kind words! I know how hard you and your company work to always make your customers feel valued! Thanks for the kind words! I know how hard you and your company work to always make your customers feel valued!

]]> http://www.angelamegasko.com/creating-the-ultimate-customer-experience-existing-customers-the-forgotten-bunch/comment-page-1/#comment-454 Molli Thu, 01 Jul 2010 16:23:10 +0000 http://www.angelamegasko.com/?p=734#comment-454 How am I just now finding out about your site?? Great post, I love this because it pertains to every type of business in every type of industry. Can't wait to read more! How am I just now finding out about your site?? Great post, I love this because it pertains to every type of business in every type of industry. Can’t wait to read more!

]]> http://www.angelamegasko.com/creating-the-ultimate-customer-experience-when-i-was-a-kid/comment-page-1/#comment-200 Tweets that mention How Business Behaviors Effect Professional Relationships | Angela Megasko.com -- Topsy.com Wed, 26 May 2010 21:30:02 +0000 http://www.angelamegasko.com/?p=698#comment-200 [...] This post was mentioned on Twitter by Ripples Business, Angela Megasko. Angela Megasko said: Creating the Ultimate Customer Experience: When I Was a Kid…: http://fd.ag/yNFQ [...] [...] This post was mentioned on Twitter by Ripples Business, Angela Megasko. Angela Megasko said: Creating the Ultimate Customer Experience: When I Was a Kid…: http://fd.ag/yNFQ [...]

]]> http://www.angelamegasko.com/creating-the-ultimate-customer-experience-piece-of-cake-with-the-new-media/comment-page-1/#comment-124 Tweets that mention How to Build Strong Customer Relationships Using the New Media | Angela Megasko.com -- Topsy.com Fri, 14 May 2010 02:54:26 +0000 http://www.angelamegasko.com/?p=679#comment-124 [...] This post was mentioned on Twitter by Angela Megasko. Angela Megasko said: Creating the Ultimate Customer Experience: Piece of Cake with the New Media: http://fd.ag/cfVB [...] [...] This post was mentioned on Twitter by Angela Megasko. Angela Megasko said: Creating the Ultimate Customer Experience: Piece of Cake with the New Media: http://fd.ag/cfVB [...]

]]> http://www.angelamegasko.com/creating-the-ultimate-customer-experience-share-some-sunshine/comment-page-1/#comment-101 Tweets that mention How to Share Some Positive Energy with Your Customers | Angela Megasko.com -- Topsy.com Thu, 08 Apr 2010 15:12:42 +0000 http://www.angelamegasko.com/?p=648#comment-101 [...] This post was mentioned on Twitter by Angela Megasko. Angela Megasko said: Creating the Ultimate Customer Experience: Share Some Sunshine: http://bit.ly/8ZT3hw [...] [...] This post was mentioned on Twitter by Angela Megasko. Angela Megasko said: Creating the Ultimate Customer Experience: Share Some Sunshine: http://bit.ly/8ZT3hw [...]

]]> http://www.angelamegasko.com/creating-the-ultimate-customer-experience-seeing-your-business-from-the-customers-point-of-view/comment-page-1/#comment-76 Angela Wed, 03 Mar 2010 21:30:03 +0000 http://www.angelamegasko.com/?p=607#comment-76 Good question about the marginal clerks out there! What we're finding in the mystery shoppping business is that an organization is only as strong as its weakest link. In many organizations, this weak link is the management staff who fear confrontation with those employees or clearks who are non-performers. They also doubt their own ability to coach and counsel their team, probably because most were never trained to do so. And in some other organizations, it goes even deeper to the corporate culture of a non-belief in training and development. Refusal to spend the time and money to develop your human resources is a huge mistake in our book. It impacts employee and customer retention in profound ways. Anybody else have thoughts on why marginal clerks are allowed to remain on the active employee roles? Good question about the marginal clerks out there! What we’re finding in the mystery shoppping business is that an organization is only as strong as its weakest link. In many organizations, this weak link is the management staff who fear confrontation with those employees or clearks who are non-performers. They also doubt their own ability to coach and counsel their team, probably because most were never trained to do so. And in some other organizations, it goes even deeper to the corporate culture of a non-belief in training and development. Refusal to spend the time and money to develop your human resources is a huge mistake in our book. It impacts employee and customer retention in profound ways.
Anybody else have thoughts on why marginal clerks are allowed to remain on the active employee roles?

]]> http://www.angelamegasko.com/become-a-mystery-shopper-5-ways-to-become-a-great-mystery-shopper/comment-page-1/#comment-75 Angela Wed, 03 Mar 2010 21:17:59 +0000 http://www.angelamegasko.com/?p=38#comment-75 Thanks so much for checking in with us! We strive to provide our mystery shoppers with lots of good information to help them be as successful as possible! Thanks so much for checking in with us! We strive to provide our mystery shoppers with lots of good information to help them be as successful as possible!

]]> http://www.angelamegasko.com/become-a-mystery-shopper-5-ways-to-become-a-great-mystery-shopper/comment-page-1/#comment-65 Angela Tue, 23 Feb 2010 20:35:15 +0000 http://www.angelamegasko.com/?p=38#comment-65 Thanks for the kind words! We are happy to hear that our postings are informative! Thanks for the kind words! We are happy to hear that our postings are informative!

]]> http://www.angelamegasko.com/become-a-mystery-shopper-5-ways-to-become-a-great-mystery-shopper/comment-page-1/#comment-64 payday loans Mon, 22 Feb 2010 21:15:19 +0000 http://www.angelamegasko.com/?p=38#comment-64 I want to thank the blogger very much not only for this post but also for his all previous efforts. I found www.angelamegasko.com to be extremely interesting. I will be coming back to www.angelamegasko.com for more information. I want to thank the blogger very much not only for this post but also for his all previous efforts. I found http://www.angelamegasko.com to be extremely interesting. I will be coming back to http://www.angelamegasko.com for more information.

]]> http://www.angelamegasko.com/creating-the-ultimate-customer-experience-seeing-your-business-from-the-customers-point-of-view/comment-page-1/#comment-63 Jake Fri, 19 Feb 2010 02:52:33 +0000 http://www.angelamegasko.com/?p=607#comment-63 You hit the nail on the head with this one. There are too many clerks who view the customer as an intrusion instead of an opportunity. It's a delight to meet the ones who really care, but how the rest keep their jobs is a mystery. Good column! You hit the nail on the head with this one. There are too many clerks who view the customer as an intrusion instead of an opportunity. It’s a delight to meet the ones who really care, but how the rest keep their jobs is a mystery. Good column!

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