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	<title>Angela Megasko.com</title>
	<link>http://www.angelamegasko.com</link>
	<description>Helping You Create the Ultimate Customer Experience</description>
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		<title>Creating the Ultimate Customer Experience: The Library and Cell Phones!</title>
		<description><![CDATA[Does your company have a no cell phone zone? This blog explores how cell phone usage in your organization may be alienating some of your best customers. ]]></description>
		<link>http://www.angelamegasko.com/creating-the-ultimate-customer-experience-the-library-and-cell-phones/</link>
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		<title>Creating the Ultimate Customer Experience: Generational Motivation</title>
		<description><![CDATA[Ever feel like it's impossible to motivate some people on your staff? Maybe it's your approach. Consider looking at your employees from a generational perspective and you just might find the solution to your motivational problem. ]]></description>
		<link>http://www.angelamegasko.com/creating-the-ultimate-customer-experience-generational-motivation/</link>
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		<title>Creating the Ultimate Customer Experience: Do As I Say&#8230;Not As I Do!</title>
		<description><![CDATA[What kind of an example are you setting for your staff? Employees learn corporate culture by watching their supervisors. Your actions, as a part of the management team, have a direct impact on how your employees behave.]]></description>
		<link>http://www.angelamegasko.com/creating-the-ultimate-customer-experience-do-as-i-say-not-as-i-do/</link>
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		<title>Creating the Ultimate Customer Experience: Enjoying a Little Time Off</title>
		<description><![CDATA[What does taking time off mean to you? Will your empty schedule and time away give you a deeper appreciation for your employees and customers? ]]></description>
		<link>http://www.angelamegasko.com/creating-the-ultimate-customer-experience-enjoying-a-little-time-off/</link>
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		<title>Creating the Ultimate Customer Experience: Existing Customers- The Forgotten Bunch</title>
		<description><![CDATA[Why is it that companies reward new customers but seem to forget about their existing ones? Don't they realize that a firm's greatest profitability lies with the existing customer database? Read this post for some timely tips on customer retention programs and why they're important. ]]></description>
		<link>http://www.angelamegasko.com/creating-the-ultimate-customer-experience-existing-customers-the-forgotten-bunch/</link>
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		<title>Creating the Ultimate Customer Experience: Heart to Heart</title>
		<description><![CDATA[Oh no! Here comes that difficult customer again! Do you ever find yourself hiding behind your office door, delaying a call back, or avoiding sending an email to a customer that is difficult? Maybe a change in attitude and a few tips from Market Viewpoint will help. Read on for some new ideas.]]></description>
		<link>http://www.angelamegasko.com/creating-the-ultimate-customer-experience-heart-to-heart/</link>
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		<title>Creating the Ultimate Customer Experience: Do You Want to be Right or Do You Want to Keep the Customer?</title>
		<description><![CDATA[Angry customers are a part of doing business in today's world. Many shy away from this type of customer because we lack the skills and training needed to handle these delicate situations with tact and grace. This posting gives you some tips on how to handle a difficult customer. "Dr. Phil style." ]]></description>
		<link>http://www.angelamegasko.com/creating-the-ultimate-customer-experience-do-you-want-to-be-right-or-do-you-want-to-keep-the-customer/</link>
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		<title>Creating the Ultimate Customer Experience: Why Aren&#8217;t You Asking for the Sale?</title>
		<description><![CDATA[What's holding your sales team back from closing more sales? If it's fear of failure, as it is for most sales reps, get your team to start thinking about the process from the prospect's perspective!]]></description>
		<link>http://www.angelamegasko.com/creating-the-ultimate-customer-experience-why-arent-you-asking-for-the-sale/</link>
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		<title>Mystery Shopping: What Do Mystery Shopping and Dancing with the Stars Have in Common?</title>
		<description><![CDATA[What do mystery shopping and Dancing with the Stars have in common? Not much you might think but this popular reality TV show uses a panel of expert judges to coach the celebrity performers to be the best they can be using a combination of praise and suggestions for improvement. But can this approach work for you as you coach your staff? You bet and here's how!]]></description>
		<link>http://www.angelamegasko.com/mystery-shopping-what-do-mystery-shopping-and-dancing-with-the-stars-have-in-common/</link>
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		<title>Creating the Ultimate Customer Experience: When I Was a Kid&#8230;</title>
		<description><![CDATA[Times sure are changing. Business etiquette is changing too. The things we used to be able to count on to establish a connection, trust, and confidence we can't depend on anymore. Some people blame technology but I blame our willingness to let things slide. This post examines some of the behaviors we need to bring back into our business dealings that will benefit all of us. ]]></description>
		<link>http://www.angelamegasko.com/creating-the-ultimate-customer-experience-when-i-was-a-kid/</link>
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